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Ensuring a safe and hygienic work environment and preventing workers’ exposure to occupational accidents is one of the priorities. To prevent accidents the PZU Group focuses on providing proper work conditions by implementing legal changes that come into force, ongoing control and elimination of hazards that might lead to an accident. For the purpose of shaping and raising the awareness of hazards and safe employee behaviors, a broad range of methods is used, including, among others, classroom and e-learning courses, webinars with specialists, stationary meetings and campaigns promoting the importance of working conditions and the way work is done, courses and workshops in the field of rendering first aid. Scheduled and ongoing inspections of working conditions are conducted.
Some of the greatest work-related hazards that pose a risk of injury with serious consequences are the dangers associated with the use of company vehicles especially in bad weather conditions, and with the liquidation of property damage such as post-flood or requiring visual inspections associated with work at height. With the aim of minimizing and eliminating these risks, employees who may use company vehicles as part of their job duties are required, as part of their occupational health examinations, to undergo psycho-technical examinations before receiving a vehicle. Drones are being used in claims settlement to replace the need for work at height.
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Occupational safety and health (OSH)
Formally, occupational safety and health (OSH) management is regulated by a number of internal documents and instructions. PZU and PZU Życie have a Health and Safety Policy in place.
PZU, PZU Życie and other PZU Group companies discharge their legal duties related to occupational safety and health (among others, conducting an assessment of occupational risk on work stations, accident analysis, employee training).
- prevent accidents and occupational diseases;
- strive to improve occupational safety and health constantly by conducting periodic inspections;
- deliver training on OSH, including on how to give first aid.
- conduct a review of working conditions;
- conduct a periodical assessment of the state of occupational safety and health;
- give an opinion on the means undertaken by the employer to prevent accidents at work and occupational diseases;
- articulate conclusions on improving working conditions and cooperating with the employer to discharge its duties relating to occupational safety and health.
In the remaining PZU Group companies, services in the field of occupational safety and health are provided by safety and health specialists or teams in compliance with internal regulations adapted to the type of business run by the company.
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OSH management – training
Every newly-hired PZU employee goes through training courses related to occupational safety.
During initial training, employees are informed of the risks and ways to minimize risks, employees classified in higher risk groups periodically undergo periodic training to update their knowledge of, among other things, the safe way of performing work with protective measures. In accordance with current regulations, employees who work remotely have received the required periodic training.
| Occupational safety and health (OSH) training for newly-hired employees | PZU and PZU Życie | |
|---|---|---|
| 2022 | 2023 | |
| Introductory | 1,943 | 1,887 |
| Periodic | 192 | 524 |
| Number of participants | 1,093 | 5,819 |
Training – first aid
In 2023, the first aid training was conducted in the form of workshops, during which participants could learn about first aid regulations, principles and practice patterns. They practiced ways to provide aid using phantoms, practice AEDs, and commonly used dressing supplies. Starting in January 2023, newly hired employees of the Group’s Network Division will undergo a first aid workshop as part of their induction training.
796 persons participated in 56 training sessions.
226 first aid trainings were conducted using VR goggles.
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Occupational health and safety – accidents
In 2023, in the PZU Group, 104 accidents at work were recorded in total (by 49 more accidents than in 2022, which, among other things, was due to the lifting of the epidemic emergency and a greater return of employees to the offices). Pekao Group (36), PZU (28), Alior Bank Group (21) recorded the most accidents.
| Total number of accidents at work | 2022 | 2023 |
|---|---|---|
| PZU Group, including: | 55 | 104 |
|
13 | 28 |
|
2 | 4 |
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| Number of work-related accidents by gender | PZU | PZU Życie | ||||||
|---|---|---|---|---|---|---|---|---|
| 2022 | 2023 | 2022 | 2023 | |||||
| Women | Men | Women | Men | Women | Men | Women | Men | |
| Total number of accidents (incidents) at work | 6 | 7 | 18 | 10 | 1 | 1 | 2 | 2 |
| including the number of fatal accidents | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| Total number of people injured in accidents | 13 | 28 | 2 | 4 | ||||
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Accident frequency rate by gender1
| PZU | PZU Życie | ||||||
|---|---|---|---|---|---|---|---|
| 2022 | 2023 | 2022 | 2023 | ||||
| Women | Men | Women | Men | Women | Men | Women | Men |
| 0.7 | 0.8 | 2.0 | 1.1 | 0.1 | 0.1 | 0.3 | 0.3 |
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Accident severity rate by gender2
| PZU | PZU Życie | ||||||
|---|---|---|---|---|---|---|---|
| 2022 | 2023 | 2022 | 2023 | ||||
| Women | Men | Women | Men | Women | Men | Women | Men |
| 5.3 | 29.5 | 21.2 | 19.7 | 15.5 | 5.5 | 2.5 | 11.5 |
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Absenteeism rate3
| PZU | PZU Życie | ||||||
|---|---|---|---|---|---|---|---|
| 2022 | 2023 | 2022 | 2023 | ||||
| Women | Men | Women | Men | Women | Men | Women | Men |
| 6.3% | 3.6% | 6.0% | 3.6% | 5.9% | 2.7% | 5.7% | 2.7% |