A system of values and principles of conduct are at the core of the PZU Group’s business activities. In conducting business, the PZU Group follows four core values: stability, innovation, integrity and responsibility.
According to the mission, “We care about the most important things in life”, PZU has the ambition to accompany its clients in successive stages of their lives, helping them make their key decisions. The underlying idea is to supply high quality insurance, financial and health products in the most efficient way in terms of price, distribution, adequacy and competitiveness.
The PZU Group places great emphasis on the health and wellbeing of employees and clients. Its goal is to build health awareness in Poland, with special emphasis on prevention measures. Committed to the development of a responsible organization, it is strongly emphasizing the ESG factors (environment, social responsibility and governance). The priority is to provide benefits for clients and shareholders in a sustainable and responsible manner.
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PZU Group Best Practices
The PZU Group’s fundamental ethical standards are set out in the “Best Practices of the PZU Group”. Their aim is to develop the company’s consistent organizational culture in all key aspects of its operation. They define behaviors and conduct towards all stakeholders based on respect and trust. The Practices have been adopted as a uniform model of the standards observed by all PZU Group entities, except for the Alior Group and the Pekao Group, which have adopted the “Code of Conduct in Alior Bank” and the “Code of Conduct in the Pekao Group”, respectively.
The best practices document sets out norms and standards of conduct in relations with employees, clients, contractors and local communities. The values and principles described in the document relate to such issues as conflict of interest, handling sensitive information, corruption and gift policy, reporting ethical problems, rules of cooperation with business partners, and disclosures. The obligation of abiding by the enacted standards pertains to all PZU Group employees, regardless of seniority or position.
The application of the “Best Practices of the PZU Group” is described in Best Practices of the PZU Group.
New Work Model
Since 2022, PZU has had a New Work Model, which introduced hybrid work. The group work tools used help create an inspiring workplace providing conditions for high employee and team performance and increased agility and flexibility of the organization.
Employees appreciate a high degree of work flexibility and greater work-life balance. Managers point to employee satisfaction with hybrid work, improved efficiency, time savings and greater ability to motivate employees.
A tool to support the change in the New Work Model is the Good Practice Charters, which have been in development since 2022. They represent an open catalog of recommendations related to hybrid work, teamwork, use of tools (including digital and remote work) and building employee well-being.
- The potential of diversity
- Inter-area cooperation
- Cooperation and diversity
- Well-being
- Working with focus
- Effective meetings
- Optimal working style
- Concentration and energy (leadership deck only)
- Responsibility and impact (leadership deck only)
- Favorable atmosphere (leadership deck only)
- Hybrid reality support (leadership deck only)
The organizational culture and the New Work Model are described in Work environment and Organizational culture of this report.